Shipping Information
Everything you need to know about delivery areas, shipping methods, and order tracking.
Local Delivery
Kathu & Immediate Surrounds
- • Delivery time: 1-3 business days
- • Free delivery on orders over R1,500
- • Standard delivery fee: R150
Regional
Northern Cape Region
- • Delivery time: 3-5 business days
- • Delivery fee: R200-R350
- • Kuruman, Upington, Kimberley, Postmasburg
Nationwide
Across South Africa
- • Delivery time: 5-10 business days
- • Delivery fee: R250-R500
- • The Courier Guy, Aramex, Postnet
Shipping Methods
| Method | Delivery Time | Details |
|---|---|---|
| Standard Courier | 5-10 business days | Nationwide delivery |
| Express Courier | 2-3 business days | To major centers (additional fee) |
| Local Delivery | 1-3 business days | Water Nest vehicles (Kathu area) |
| Collection | Same/next day | Free from Kathu premises (by appointment) |
Shipping Restrictions
- • Large equipment may require special freight arrangements
- • Hazardous materials (certain chemicals) may have delivery restrictions
- • Remote areas may incur additional charges
- • Delivery to farms/mines may require specific instructions
Order Processing
Processing Times
- • Orders before 12:00 PM (Mon-Fri) processed same day
- • Orders after 12:00 PM or weekends processed next business day
- • Order confirmation via email within 1 hour
- • Dispatch notification with tracking via email and SMS
Tracking Your Order
- Check your email for dispatch confirmation
- Use the tracking number provided
- Track via courier website or our customer portal
- Contact us for assistance: info@waternest.co.za or 082 XXX XXXX
Delivery Issues?
If you experience delivery problems, we're here to help. We'll resolve delivery issues within 48 hours.
Email: support@waternest.co.za
Phone: 082 XXX XXXX (Mon-Fri, 8AM-5PM)
What to do: Contact the courier directly using your tracking number or reach out to us for assistance.