Terms of Service
Last Updated: November 22, 2025
Governed by South African Law
Agreement to Terms
By accessing Water Nest's website or services, you agree to these Terms of Service and all applicable laws and regulations. If you disagree, discontinue use immediately.
Company Information
Legal Name: Water Nest (Pty) Ltd
Trading As: Water Nest
Registration Number: [Company Registration]
VAT Number: [VAT Number]
Physical Address: Kathu, Northern Cape, South Africa
Email: info@waternest.co.za
Phone: 082 XXX XXXX
Consumer Protection Act Compliance
These terms comply with the Consumer Protection Act 68 of 2008 (CPA). Your rights under the CPA are not affected by these terms.
Key Consumer Rights:
- • Right to fair and honest dealing
- • Right to accurate product information
- • Right to fair and responsible marketing
- • Right to return goods within cooling-off period
- • Right to safe, good quality goods
- • Protection from unsafe goods
Product Information and Pricing
Product Descriptions
- • We strive for accuracy but don't guarantee completeness
- • Products subject to availability
- • Images are representative; actual products may vary slightly
- • Technical specifications sourced from manufacturers
Pricing
- • All prices in South African Rand (ZAR)
- • Prices include VAT at current rate (15%)
- • Prices subject to change without notice
- • Price confirmed at checkout
- • Installation and delivery charged separately
Orders and Acceptance
Placing Orders
- • Orders constitute an offer to purchase
- • We reserve the right to accept or decline orders
- • Order confirmation doesn't guarantee acceptance
- • We'll notify you if we cannot fulfill your order
Payment
- • Payment due at checkout unless credit terms arranged
- • We use secure payment processing (PCI-DSS compliant)
- • Payment methods: EFT, credit/debit cards, cash (local only)
- • For EFT: Order held for 48 hours pending payment confirmation
Delivery and Risk
Delivery Times
- • Estimated times provided but not guaranteed
- • Delays beyond our control don't constitute breach
- • Force majeure events may affect delivery
Delivery Terms
- • Risk transfers upon delivery to specified address
- • Recipient signature confirms delivery completion
- • Inspect items immediately upon delivery
- • Report damage within 48 hours
Product Warranties
Manufacturer Warranties
- • Terms vary by product (12-24 months typical)
- • Covers manufacturing defects
- • Doesn't cover wear and tear or misuse
- • Registration may be required
- • Professional installation may be required
Water Nest Guarantees
- • 30-day satisfaction guarantee on select products
- • Service workmanship guaranteed for 90 days
- • We'll repair or replace defective goods
- • Choice of repair, replacement, or refund
Limitation of Liability
To the extent permitted by South African law:
We're Not Liable For:
- • Indirect, incidental, or consequential damages
- • Loss of profits or business interruption
- • Damages exceeding the purchase price
- • Damages from products used incorrectly
- • Third-party acts or omissions
Our Maximum Liability:
- • Limited to the amount you paid for the product/service
- • CPA consumer rights remain unaffected
Installation Services
Professional Installation
- • Performed by qualified technicians
- • Quoted separately from product price
- • Site inspection may be required
- • Customer responsible for site preparation
Installation Warranty
- • 90-day workmanship guarantee
- • Doesn't cover product defects (manufacturer warranty applies)
- • Annual maintenance recommended
Governing Law and Jurisdiction
Applicable Law
- • These terms governed by South African law
- • Consumer Protection Act 68 of 2008
- • Electronic Communications and Transactions Act 25 of 2002
- • Protection of Personal Information Act 4 of 2013
Dispute Resolution
- Attempt amicable resolution first
- Mediation through recognized mediator
- Arbitration if mediation fails
- Litigation as last resort
- Northern Cape High Court has jurisdiction
Consumer Tribunal
You may lodge complaints with National Consumer Tribunal
Contact: www.thenct.org.za
Contact Information
General Inquiries
Email: info@waternest.co.za
Phone: 082 XXX XXXX
Hours: Mon-Fri, 8AM-5PM SAST
Customer Support
Email: support@waternest.co.za
Phone: 082 XXX XXXX
Physical Address
Water Nest
Kathu, 8446
Northern Cape, South Africa
Legal Notice: These terms are legally binding. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you have questions about these terms, please contact our legal department at legal@waternest.co.za.