Privacy Policy
Last Updated: November 22, 2025
In compliance with the Protection of Personal Information Act (POPIA) 4 of 2013
Our Commitment to Your Privacy
Water Nest (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information You Provide:
- • Name and surname
- • Physical and email addresses
- • Phone numbers
- • Payment information (encrypted)
- • Account login credentials
- • Delivery instructions
- • Communication preferences
Automatically Collected Information:
- • IP address
- • Browser type and version
- • Device information
- • Pages visited and time spent
- • Referring website addresses
- • Cookies and tracking data
Business Information:
- • Company name and registration
- • VAT number (for business accounts)
- • Purchase history
- • Service requests and maintenance schedules
How We Use Your Information
We use your personal information to:
- • Process and fulfill your orders
- • Arrange delivery and installation services
- • Communicate about your orders and services
- • Provide customer support
- • Send marketing communications (with your consent)
- • Improve our website and services
- • Comply with legal obligations
- • Prevent fraud and ensure security
Legal Basis for Processing (POPIA Compliance)
Consent
You've given permission for specific purposes
Contract
Processing is necessary to fulfill our service to you
Legal Obligation
Required by South African law
Legitimate Interest
For business operations and fraud prevention
Information Sharing and Disclosure
We May Share Your Information With:
Service Providers:
- • Courier companies for delivery
- • Payment processors (secure, PCI-compliant)
- • IT service providers
- • Marketing platforms (with your consent)
Legal Requirements:
- • When required by South African law
- • To protect our legal rights
- • In response to court orders or legal processes
- • To prevent fraud or criminal activity
We Never:
- ✓ Sell your personal information to third parties
- ✓ Share information for third-party marketing without consent
- ✓ Transfer data outside South Africa without adequate protection
Your Rights Under POPIA
You have the right to:
Access
Request a copy of your personal information
Correction
Request correction of inaccurate information
Deletion
Request deletion of your information (subject to legal requirements)
Objection
Object to processing for direct marketing
Restriction
Request limitation on how we use your data
Data Portability
Receive your data in a structured format
To exercise these rights:
Or contact our Information Officer:
Email: privacy@waternest.co.za
Phone: 082 XXX XXXX
Data Security
We implement appropriate technical and organizational measures:
- • SSL encryption for all data transmission
- • Secure, password-protected databases
- • Regular security audits
- • Access controls and authentication
- • Employee confidentiality agreements
- • Regular data backups
Data Retention
Account Information
Duration of account plus 5 years (tax purposes)
Order Records
5 years (accounting and warranty purposes)
Marketing Communications
Until you opt out
Cookies
As specified in cookie settings
Cookies and Tracking
We use cookies to:
- • Remember your preferences
- • Analyze website traffic
- • Improve user experience
- • Enable shopping cart functionality
You can control cookies through your browser settings.
Essential
Required for website functionality
Performance
Help us improve the website
Marketing
Used for targeted advertising (with consent)
Contact Information
Information Officer
Company: Water Nest
Address: Kathu, Northern Cape, South Africa
Email: privacy@waternest.co.za
Phone: 082 XXX XXXX
Information Regulator (POPIA Complaints)
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za
Phone: 012 406 4818